Refund Policy
Last updated 6 November 2026
7-day money-back guarantee. Not happy with a paid plan? Ask within 7 days of being charged and we will refund that payment in full — no questions asked.
What is covered
- Every payment — your first payment and every renewal, monthly or yearly.
- The full amount you paid for that payment, in NZD.
- The 7 days are counted from the date and time you were charged, as shown on your Revolut receipt.
How to ask for a refund
- Email info@guardsbots.com, or open a ticket in our support server discord.gg/guardbot, within 7 days of the payment.
- Include the server name or server ID the plan is for and the email address the receipt was sent to. A reason is welcome but not required.
- We confirm your request within 2 business days.
What happens next
- The refund goes back to the card or account you paid with, through Revolut. Banks usually show it within 5–10 business days.
- When a payment is refunded, the plan is cancelled and the server moves to the Free plan straight away. Data and settings stay; features above the Free plan lock again.
- If your bank shows the refund in a different currency, the amount may differ slightly because of exchange rates. We refund the full NZD amount.
After 7 days
- You can cancel at any time from the Billing page in the dashboard. You keep your plan until the end of the period you paid for, and you won't be charged again.
- We don't refund part-used periods after the 7 days, except where the law requires it or where our Terms of Service say so (for example, if we end your plan without you breaking the terms, or remove a major paid feature).
- If you were charged by mistake — for example twice, or after cancelling — contact us at any time and we will fix it.
Abuse
The guarantee is meant for genuine purchases. If the same person or server repeatedly buys and refunds to get paid features for free, we may decline further refunds or paid plans for them. This does not affect your rights under the New Zealand Consumer Guarantees Act 1993.
Chargebacks
Please contact us before disputing a payment with your bank — a refund through us is faster. Servers with an open chargeback move to the Free plan while it is resolved.
Contact
ModCentral Holdings Limited, trading as Eclipse (NZBN 9429053718310, company number 9434235), New Zealand.
- Email: info@guardsbots.com
- Support server: discord.gg/guardbot