Privacy Policy
Last updated 6 November 2026
This policy explains what information Guardbot collects, why, how long we keep it and your rights. Guardbot is operated by ModCentral Holdings Limited, trading as Eclipse, in New Zealand. We follow the New Zealand Privacy Act 2020.
1. Who is responsible
We run Guardbot and store the data it collects. Each server's owners and moderators decide how Guardbot is set up in their server and what it records there, and they can see that data in the dashboard. For questions about a specific server's moderation, contact that server's team; for anything about Guardbot itself, contact us.
2. What we collect
| Information | Where it comes from | Why |
|---|---|---|
| Discord user ID, username, display name, avatar and account creation date | Discord, when you are in a server with Guardbot or sign in | Detect impersonation and raids, show who did what, let you sign in |
| Servers you manage (from the Discord sign-in "guilds" permission) | Discord sign-in | Show which servers you can manage in the dashboard |
| Server details: name, icon, roles, channels, permissions, member count | Discord | Run protection, security scans and backups |
| Messages: read as they are posted to check for spam, scam links and abuse. Stored only when deleted or edited (if logging is on), when Guardbot takes action, or as appeal evidence | Discord | Moderation, message logs, evidence |
| Images and attachments in messages and profile avatars | Discord | Image scanning; file copies as evidence (if turned on) |
| Joins, leaves, renames, moderation actions, alerts and audit events | Discord and Guardbot | Logs, raid detection, history, appeals |
| Ban appeals: what you write and your Discord ID | You, on the appeal page | Let the server team review your appeal |
| Threat network entries: Discord user ID, category, risk score, reporting servers and notes | Guardbot's automatic bans and our team | Protect other servers from known scammers and raiders |
| Billing email, plan, payment status and Revolut order IDs | You and Revolut | Billing, receipts, refunds |
| Technical logs (requests, errors) | Our servers | Keep Guardbot secure and working |
We do not receive your card details, Discord password or email address from Discord sign-in, and we do not read direct messages. We do not record voice or video.
3. AI processing
Some paid features send content to an AI model for analysis:
- Image scanning sends the image to Google's Gemini model to check for nudity, gore, hate symbols, scams and similar content.
- AI review (Gold VIP and Business) sends a short summary of a suspicious member's recent messages, account age and the warning signs to Gemini for a second opinion before Guardbot acts.
These requests go through OpenKBS's AI gateway to Google. Only the content needed for the check is sent, and the result is used only to moderate your server. Scam-link detection, spam and raid detection and impersonation checks run on Guardbot's own rules and do not use AI.
4. How we use information
- To provide Guardbot's moderation, logging, appeals, backups, threat network and dashboard.
- To take payments, send receipts and handle refunds.
- To keep Guardbot secure, prevent abuse and fix problems.
- To answer support requests.
We do not sell personal information, use it for advertising, or use your server's content to train AI models.
5. Who we share it with
- The server's team — owners and moderators see the logs, alerts, evidence and appeals for their own server.
- Other Guardbot servers — only threat network entries (user ID, category, risk score), and only for accounts that meet the listing rules.
- Service providers who process data for us: OpenKBS and Amazon Web Services (hosting, database, file storage — Singapore region), Google (Gemini AI, for the features above), Revolut (payments), Discord (the platform Guardbot runs on) and Google Fonts (the website's fonts, which receives your IP address when pages load).
- Authorities — when the law requires it, or to protect people from serious harm.
Some of these providers store or process data outside New Zealand. We use providers with recognised security standards so that your information has comparable protection.
6. How long we keep it
- Message and member logs: deleted automatically after the history period of the server's plan (7 days on Free, up to 365 days on Business), or sooner if the server team chooses.
- Evidence for appeals: deleted after 365 days.
- Security scans: the latest 60 per server.
- Backups: kept until the server deletes them; older automatic backups rotate out at the plan's limit.
- Threat network entries: kept while they help protect servers; removed on successful review.
- Billing records: kept as long as New Zealand tax law requires (usually 7 years).
- Other data is kept while Guardbot is in the server. Ask us to delete a server's data after removing Guardbot and we will do so within 30 days.
7. Security
Data is encrypted in transit (HTTPS), stored with access controls, and dashboard access uses Discord sign-in with signed sessions. Only the server's team and our authorised staff can access a server's data. No system is perfectly secure; if a breach is likely to cause you serious harm, we will tell you and the Privacy Commissioner as the law requires.
8. Your rights
You can ask us to access the personal information we hold about you, correct it, or delete it. You can also ask for a review of a threat network listing. Email info@guardsbots.com from an address we can reply to and include your Discord user ID. We reply within 20 working days. Some information may be kept where we need it for legal reasons, to resolve disputes or to stop abuse.
If you are not happy with our response, you can complain to the New Zealand Office of the Privacy Commissioner at privacy.org.nz.
9. Children
Guardbot is not meant for anyone under Discord's minimum age. If you think we hold information about a child who should not be on Discord, contact us and we will delete it.
10. Cookies
The website does not use advertising or tracking cookies. The dashboard stores your sign-in session in your browser's local storage so you stay signed in.
11. Changes
We may update this policy. The date at the top shows the latest version, and we will announce important changes on the website or dashboard.
Contact
ModCentral Holdings Limited, trading as Eclipse (NZBN 9429053718310, company number 9434235), New Zealand.
- Email: info@guardsbots.com
- Support server: discord.gg/guardbot